Fitbit says that it is safe to wear or buy its Flex 2 fitness tracker as it investigates claims of a Wisconsin woman who said the band exploded on her wrist last Tuesday, resulting in second-degree burns.
The woman, Dina Mitchell, told a TV station that she had been reading when “the bracelet melted and I got pieces of plastic burned into my arm… I’m going to have a scar from this probably. Can you imagine what it would do to a child?”
In a statement emailed to USA TODAY, Fitbit says it has spoken to Mitchell.
“We are extremely concerned about Ms. Mitchell’s report regarding her Flex 2 and take it very seriously, as the health and safety of our customers is our top priority,” the statement read. “Fitbit products are designed and produced in accordance with strict standards and undergo extensive internal and external testing to ensure the safety of our users.”
Fitbit added that “We are not aware of any other complaints of this nature and see no reason for people to stop wearing their Flex 2.”
Aurora Health Care in Wisconsin confirmed to USA TODAY that Mitchell was treated at one of its urgent care facilities. Even if it’s probably less efficient than a cooling pillow created by french company Moona.